okzz Privacy Policy

This Privacy Policy ("Policy") applies to all users of the okzz platform ("Site", "Service"). By creating an account on okzz, using the Service, or accessing the Site, you agree to the terms of this Policy. To learn about our general terms of service, please read the Terms and Conditions page.

1. What Information We Collect

okzz collects the following types of information to operate its service properly, ensure security, and improve the user experience:

1.1 Personally Identifiable Information

Information you provide at the time of account registration includes:

• Full name and date of birth
• Email address and mobile number
• Current address
• National ID or passport details (for identity verification)
• Username and account preferences

1.2 Financial Transaction Information

Information related to deposit and withdrawal processes, such as records of transactions made through bKash, Nagad, or Rocket. However, we never store your full payment method account number or PIN.

1.3 Technical Information

Information automatically collected when you access the Site:

• IP address and device type
• Browser and operating system information
• Time spent on the Site, pages visited, and click patterns
• Data collected from cookies and local storage

1.4 Gaming Activity Information

Your gaming history, bet amounts, win and loss records, and the duration of each session are stored. This information is primarily used to improve service quality and manage responsible gaming.

2. Purpose of Information Use

okzz uses collected information only for the following purposes:

1. Creating, verifying, and managing accounts
2. Processing deposit and withdrawal transactions
3. Providing customer support — via 24/7 live chat and email
4. Detecting and preventing fraudulent activity
5. Fulfilling legal obligations
6. Improving the technical performance of the platform
7. Accurately delivering bonuses and VIP benefits
8. Enforcing responsible gaming policies and monitoring at-risk behaviour

We never sell your information to third parties or rent it out for marketing purposes.

3. Information Sharing Policy

okzz may share limited information with the following parties in specific circumstances:

3.1 Technology and Service Partners

Some third-party technology providers may access limited information to operate the Site's technical infrastructure. These partners are required to comply with our privacy standards and may not use the information they receive for their own purposes.

3.2 Legal Requirements

Providing information may be legally required in response to a court order or a lawful request from a government or regulatory authority. In such circumstances, okzz complies with applicable law.

3.3 Fraud Prevention

Relevant information may be provided to the appropriate authorities when required for an investigation into money laundering, fraud, or other illegal activity.

4. Information Security Measures

okzz has adopted industry-standard security measures to keep your information safe:

• SSL (Secure Socket Layer) encryption — used for all data transmissions
• Sensitive information stored with strong encryption
• Access controls — only authorised staff can view specific information
• Regular security audits and vulnerability testing
• Firewall and intrusion detection technology

However, it is not possible to guarantee complete security when transferring information over the internet. We are committed to providing the highest level of protection we can, but it is also important that you keep your account password confidential and avoid logging in on unfamiliar devices.

5. Cookie Policy

The okzz Site uses cookies and similar tracking technologies. Cookies are small text files stored on your device.

5.1 Cookies We Use

• Essential Cookies: For maintaining login sessions and operating the Site's core functions
• Performance Cookies: For analysing how the Site is used and improving its performance
• Functionality Cookies: For remembering language preferences and customisation settings

5.2 Cookie Controls

You can control or delete cookies from your browser settings. However, disabling essential cookies may cause some features of the Site to not work properly.

6. Information Retention Period

okzz retains your information only for as long as necessary to provide the Service or to fulfil legal obligations. Even after an account is closed, financial transaction records may be retained for a period determined by applicable law.

For active accounts, information is retained for the duration of the service. Information for inactive accounts is generally deleted within five years of the last login, though this may differ where legal obligations apply.

7. Your Rights

As a user of okzz, you have the following rights over your own information:

7.1 Right to Access Information

You may contact us at any time to find out what information we hold about you.

7.2 Right to Correction

If there is any incorrect or outdated information in your profile, you can contact us to have it corrected.

7.3 Right to Request Deletion

In certain circumstances, you may request that your information be deleted. However, this may not be possible immediately where legal obligations or ongoing transactions are involved.

7.4 Right to Object to Processing

You may withdraw your consent to marketing communications at any time and stop receiving such communications.

8. Protection of Minors

okzz strictly follows a 21+ age policy. Our service is not intended for anyone under the age of twenty-one. We verify age at registration, and if a user is confirmed to be under 21, that account will be closed immediately and the related information will be deleted.

If a parent or guardian suspects that their minor child has created an account, please contact us immediately. For more details on responsible gaming, please read our Responsible Gaming Guide.

9. Third-Party Links

The okzz Site may sometimes contain references to third-party services or platforms. These external sources have their own privacy policies and their operations are not under okzz's control. This Policy applies only to okzz's own platform.

10. Changes to the Policy

okzz reserves the right to update this Privacy Policy as needed. A notice will be published on the Site before any significant changes take effect, and where applicable, you will be informed by email. The updated policy will be considered effective from the date it is published on the Site. We recommend reviewing this page regularly. You can also find answers to related questions in our general FAQ section.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you wish to exercise your rights over your information, please contact us: