okzz Responsible Gaming — Stay Safe
Gaming should be a form of entertainment — not a source of stress or problems. okzz believes every player has the right to know their limits and stick to them. On this page you will find the tools and information to help you play responsibly.
Why does responsible gaming matter?
Casino and sports betting are primarily a form of entertainment. But when gaming gets out of control, it can cause financial, mental, and family problems. okzz wants every user to play within their own budget and time limits.
Our platform has various self-control tools — from setting deposit limits to full self-exclusion. Using these tools is not a sign of weakness; it is a sign of awareness. Reading our Terms and Conditions will help you understand how to use these tools effectively.
Remember, you should never bet with borrowed money or by breaking into your savings. Only play with money whose loss would have no effect on your daily life. Set a limit for yourself before each session and stop when that limit is reached.
Under okzz's Privacy Policy, your account information and gaming history are kept fully secure. Any requests related to responsible gaming are handled with complete confidentiality.
Important: Gambling should never be considered a source of income. Placing more and more bets to try to recover lost money is known as "chasing losses" — it is the most common and dangerous sign of problem gambling. If this habit begins, seek help immediately.
Get help quickly
If you feel gaming is getting out of control, contact okzz's 24/7 live chat right now. Our team is ready to help in both Bengali and English.
Email support: [email protected]
Live chat: from any page on the site
Self-control tools
okzz gives every account the right to activate these features. Request them at any time via live chat or email.
Deposit limits
Set a limit on how much you can deposit per day, week, or month. Reducing a limit takes effect immediately.
Session time limit
Set a time limit for how long you play. When the set time is up, the system will automatically log you out.
Bet limit
Set a maximum on how much you can wager within a given period. Protect yourself from large losses.
Cooling-off period
Temporarily suspend your account for 1 day to 6 weeks. During this time, logging in or making a deposit will not be possible.
Self-exclusion
For a longer break, close your account for 6 months, 1 year, or permanently. Promotional communications will also stop during self-exclusion.
Gaming history review
View your full history of deposits, bets, wins, and losses. This is the most effective way to understand your own gaming patterns.
Warning signs of a problem
If you notice any of the following signs in yourself or a family member, do not delay in seeking help.
- Feeling a strong urge to bet more and more to try to win back lost money — this "chasing" habit is the main sign of problem gambling.
- Being unable to stop playing, or repeatedly failing when trying to stop.
- Neglecting responsibilities to family, friends, or work in favour of gaming.
- Borrowing money, breaking into savings, or spending money secretly from family in order to play.
- Lying about gaming, or feeling the need to hide how much you are playing.
- Feeling restless, irritable, or anxious when not playing — this is a clear sign of addiction.
- Negative changes to sleep, eating, or mental health as a result of gaming.
Tips for safe gaming
Responsible players follow these habits:
- Set a specific budget before each session and stop playing when that budget is used up.
- Never place bets while under the influence of alcohol or any other substance.
- Do not treat winnings as guaranteed income — every outcome depends on chance.
- Take regular breaks. Long sessions reduce your ability to make sound decisions.
- See gaming as one entertainment option, not as a way to earn money.
- Do not hesitate to let a family member or trusted friend know about your gaming habits.
Where to get help
If you are struggling, do not face it alone. The okzz support team, your family, and professional counsellors are there for you. Find more answers on responsible gaming in our FAQ section.
okzz live chat
Connect to 24/7 live chat from any page on the site. Help is available in both Bengali and English. Submit a self-exclusion or any other request here.
Email support
Send an email to [email protected]. Write in your request for a deposit limit, cooling-off period, or self-exclusion and it will be acted on quickly.
Family and close ones
Talk openly with a family member or trusted friend. They can help point you in the right direction and be there for you through difficult moments.
Professional advice
Seek help from a mental health professional or addiction counsellor. Both government and private services of this kind are available in Bangladesh.
okzz's commitment
We believe it is our responsibility to create an environment for responsible gaming. okzz makes no compromise on three things: preventing access by minors, providing clear information, and offering effective self-control tools. Every account is verified and unusual gaming patterns are monitored.